Your Bill of Rights: What You Can Expect From NOVA
You have certain inalienable rights as a NOVA Home Buyer. That's because NOVA is a real estate company designed by a top 1% OC Agent to provide you with truly exceptional service. We feel so strongly about the rights of our Home Buyers that they form the core of our company philosophy.
You have the right to more home.
At NOVA, you'll get more home, because we will get you pre-qualified for more home before we even start looking.
You have a great mortgage with the best terms and rate possible.
As a NOVA Home Buyer, you'll get a great mortgage with the best rate and terms to fit your needs, through one of OC's most respected and established Loan Originators.
You have the right to your Dream Home.
You have the right to more than just a home that meets your needs. As a NOVA Home Buyer, you have a right to your Dream Home--The home that meets and exceeds the needs, desires and ideal lifestyle for you and your family.
You have the right to see only homes that fit your criteria.
At NOVA, we will only show you homes that fit your specific criteria and price range. We won't waste your time or try to "upsell" you.
You have the right to great value.
At NOVA, you will know the real value of your Dream Home before we make an offer, based on a professional market analysis including ten different criteria for determining value.
You have a right to experienced negotiating.
With NOVA, your offer negotiation will supervised by a top 1% OC Realtor with over 20 years of experience in real estate negotiating. The negotiation will be based on a professional market analysis, detailed inspection and estimates for any required repairs.
You have a right to the right time frame and no hassles.
At NOVA, part of the art of creating value through negotiation is making sure the transaction happens according to your timeframe and in a way that creates the fewest hassles possible for you.
You have the right to easy loan paperwork.
Because you're pre-qualified, it's easy to lock in the right loan and terms. With NOVA, you'll have the support of a loan officer with over 28 years of industry experience, as well as the support of an experienced loan processor, who will assist you with completing the necessary paperwork.
You have the right to easy escrow.
Your NOVA agent will review all of the escrow paperwork with you and answer any questions. If you need to be out of town or in multiple locations, we are happy to manage the escrow process for you.
You have the right to an easy move.
At NOVA, we are dedicated to making your move as easy as possible. We can handle referrals and coordination of qualified vendors for you, including contractors, cleaners and moving companies to make your move a pleasant one.
You have the right to be treated with respect.
NOVA is a respectful environment where you will be treated with respect by NOVA management, NOVA support personnel and your real estate agent.
You have the right to do business in an ethical environment.
NOVA is an ethical environment. This high standard of ethics is at the core of our philosophy and we are dedicated to the idea that all of our agents, employees and clients be treated in an ethical way.
You have the right to immediate answers.
For answers to questions, the buck stops here not at some remote corporate office. You'll get immediate, fair and ethical answers.
You have the right to be a Star.
You have the right to expect us to be as passionate about your dreams as you are and to pamper you like a Star. At NOVA, we will do everything possible to support your goal of finding your Dream Home - a place where you and your family can enjoy your ideal lifestyle.
You have the right to enjoy the best home buying experience of your life.
At NOVA, we will help you qualify for more money, find your dream home faster for a better value and give you the most enjoyable home buying experience of your life.